This Privacy Policy sets out how we handle your personal information, what we collect, why we collect it, and how we protect it.
By continuing to use our website, you agree to the terms outlined here, including the use of cookies in accordance with this policy.
⸻
1. Information We Collect
We may collect and process the following types of personal information:
• Website usage data – such as your IP address, geographical location, browser type and version, device type, referral source, time spent on the site, and pages visited.
• Contact details – name, postal address, email address, and phone number, which you provide when requesting quotations, booking services, or submitting enquiries.
• Account details – if you create an account on our site, we may collect profile details such as your chosen username and password.
• Service interaction data – information generated during the use of our services, such as booking history, communications, and preferences.
• Transactional details – if you make a payment to us, we may collect payment-related information, although card payments are handled securely by our chosen payment provider.
• Communications – content of messages, emails, and calls you send to us, including any attachments or files you provide.
If you provide us with someone else’s personal information, you must have their consent before doing so.
⸻
2. How We Use Your Personal Information
We process your personal data for the following purposes:
• To operate, maintain, and improve our website and services.
• To respond to enquiries, provide quotations, and fulfil service requests.
• To manage bookings, payments, and service delivery.
• To send important administrative messages, such as booking confirmations, invoices, and service updates.
• To send optional marketing updates, offers, and newsletters (only with your consent).
• To keep records for legal, tax, and business purposes.
• To prevent fraud, enhance security, and comply with our legal obligations.
We will not sell your personal data or share it with third parties for their marketing purposes.
⸻
3. Legal Bases for Processing
We process your personal data on one or more of the following legal grounds:
• Contract – to take steps before entering into a contract or to perform a contract with you.
• Legitimate interests – for running our business and improving services, provided your rights are not overridden.
• Consent – where you have explicitly agreed to receive marketing or similar communications.
• Legal obligation – where we are required to comply with the law.
⸻
4. Sharing Your Information
We may share your data with:
• Our employees, subcontractors, and trusted service partners, where necessary for service delivery.
• IT, hosting, and payment processing providers.
• Professional advisers, insurers, and legal representatives.
• Government bodies or regulators where required by law.
Any sharing will be done securely and only when necessary.
⸻
5. International Transfers
We generally store your data within the UK or European Economic Area (EEA). If data is transferred outside these areas, we ensure appropriate safeguards are in place in line with UK GDPR requirements.
⸻
6. Data Retention
We keep your personal data only for as long as necessary for the purposes outlined in this policy or as required by law.
• Enquiry data: retained for up to 12 months.
• Service and payment records: retained for at least 6 years to meet legal and tax requirements.
⸻
7. Data Security
We take appropriate technical and organisational measures to protect your data, including:
• Secure servers and firewalls.
• Encrypted communications where possible.
• Restricted access to personal data.
While we work to protect your information, please note that no method of transmission over the internet is completely secure.
⸻
8. Your Rights
Under UK GDPR, you have the right to:
• Request access to the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal data (where applicable).
• Restrict how we process your data in certain situations.
• Object to processing based on our legitimate interests.
• Request a copy of your data in a portable format.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Commissioner’s Office at www.ico.org.uk.
To exercise your rights, contact us at info@aquilapropertycare.co.uk or 01215 170 636.
⸻
9. Cookies
We use cookies to improve your browsing experience, analyse site usage, and assist in marketing. You can manage or disable cookies through your browser settings. Blocking cookies may affect website functionality.
For full details, please see our Cookie Policy.
⸻
10. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.
⸻
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
⸻
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can contact us:
01215 170 636
Via our website contact form
